The ideal candidates will apply knowing that their work at the Foundation will contribute to a mission that positively impacts cancer patients and their families throughout New England in meaningful ways that have the ability to change outcomes. This organization is a team in every sense of the word. We are collaborative, respectful, supportive, inclusive, and fun!
Openings
Position title
Patient and Family Assistance Coordinator
Reporting to
Assistant Director of Patient and Family Assistance
Exempt/Non-exempt
Non-exempt
Location
Hybrid (in-office Tuesday thru Thursday)
Organizational Overview
The Joe Andruzzi Foundation (JAF) serves New England cancer patients who are experiencing financial and emotional stress due to a cancer diagnosis. Cancer-driven income loss, and rising out-of-pocket costs, can leave families laboring to cover their everyday needs. Research links this economic strain – Financial Toxicity – with poorer health outcomes. Because bills cannot be left unpaid due to a diagnosis, the JAF Programs help alleviate financial stress by assisting with rent/mortgage payments, utilities, food, and other essential household expenses, so that patients and families can focus on accessing cancer care and the fight to get well.
Position Summary
The Patient and Family Assistance Coordinator supports the Joe Andruzzi Foundation with the services it offers patients living with cancer and their family. This role provides administrative support to the Assistance department and assists with cultivation, retention, and stewardship. They work within the organization’s guidelines, policies, and mission and will be accountable and responsible for specific projects as assigned.
The Patient and Family Assistance Coordinator will have a broad range of responsibilities, including but not limited to the following:
- Answer the Assistance department phone line and direct calls accordingly; assist with department mailings; co-manage Assistance email inquiries (grants@joeandruzzifoundation.org) and forward them to appropriate team members if needed; and administrative inquiries, ensuring excellent customer service
- Assist with intake calls for new healthcare partners for all Assistance Programs
- Financial Assistance Program admin tasks such as reviewing applications to ensure the patient fits the Program’s criteria, corresponding with healthcare providers if and when necessary (e.g., missing documentation), working closely with the Assistant Director of Patient and Family Assistance to approve grant requests, compiling and submitting weekly billing files for accounts payable, and send out award notices
- Treatment Transportation Program (TTP) admin tasks such as monitoring each faculty’s spending, pulling monthly reports, fielding any and all troubleshooting, and working closely with the Assistant Director of Patient and Family Assistance to build and retain relationships with any transportation-related vendors
- Support the Patient and Family Food Assistance Manager as needed with the Food Security Program
- Schedule and prepare materials and agendas for the JAF Healthcare Council and staff meetings, record meetings and distribute notes, and ensure the following steps are communicated and implemented
*Please note this description is not designed to cover or contain a comprehensive listing of duties and responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time, with or without notice.
Qualifications
- All JAF employees have the following responsibilities: o Represent JAF’s principles, values, culture, and community investment philosophy
- Build strong relationships based on trust, mutual respect, humility, equity, and partnership
- Actively inspire, engage, and provide support to JAF Partners
- Actively support the organization’s growth and development goals
JAF Patient and Family Assistance Coordinator Job Description Apr 2023 2
Required Competencies
- Technologically adept – comfort, familiarity, and/or ability to learn and utilize a variety of computer applications (i.e., Microsoft Office 365, Salesforce) as well as project management systems
- Proven track record of building trusting relationships and working effectively across different settings, communities, and issues – with people of diverse backgrounds, perspectives, and cultures
- Ability to maintain confidentiality
- Strong organizational skills, detail-oriented, and efficient
- The knowledge and willingness to be flexible
- The ability to take the initiative and manage tasks from start to finish
- A solid commitment to high-quality work, customer service, and high productivity
- A high degree of initiative and independent judgment
- The ability to work under pressure and handle multiple tasks at one time
- Excellent written and verbal communication skills
Salary and Hours
- Starting at $42,500 commensurate with experience
- Minimum Hours – Monday – Friday, 9 AM to 5 PM with some weekend/evenings required (work schedule can be shifted to accommodate for evening hours)
Benefits
- Eligible for Holiday, Vacation, and Paid Time Off under our policy
- Eligible for participation in our Flexible Spending Account, Health Benefits, and 401k
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Ability to stand for long periods and lift items between 5 and 10 lbs. (relating to event attendance and work)